Return & Refund Policy

At Urban Edge Boutique, we strive to provide our customers with the highest quality products and exceptional customer service. We understand that sometimes a return or refund may be necessary, and we are here to assist you with the process.

30-Day Return Policy:

We offer a 30-day return policy, starting from the day you receive your item. If for any reason you are not completely satisfied with your purchase, you may request a return within this timeframe.

Eligibility for Return:

In order to be eligible for a return, the item must be in the same condition as when you received it. It should be unworn or unused, with all tags attached, and in its original packaging. Please ensure that you include the receipt or proof of purchase with your return request.

Initiating a Return:

To initiate a return, please contact our customer service team at jessa@urbanedgeshopping.com. They will guide you through the process and provide you with a return shipping label, as well as instructions on where to send the package.

Exceptions:

While we strive to accommodate all returns, there are certain items that cannot be returned. These include perishable goods, custom products, personal care items, hazardous materials, flammable liquids, and gift cards. If you have any questions about the eligibility of your item, please reach out to our customer service team for clarification.

Refunds:

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days and credited back to your original payment method. Please note that it may take additional time for your bank or credit card company to process the refund.

European Union 14-Day Cooling Off Period:

If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, without providing a justification. The same eligibility criteria mentioned above apply to these returns.

Customer Satisfaction:

At Urban Edge Boutique, your satisfaction is our top priority. If you have any questions or concerns regarding our return and refund policy, please don't hesitate to contact our customer service team at jessa@urbanedgeshopping.com. We are here to assist you and ensure that you have a positive shopping experience with us.